Returns & Refunds Policy

We will never leave you dissatisfied and will endeavour to refund customers within 7 working days from receipt of goods to our warehouse; subject to the conditions being met in our Returns Policy. This Returns Policy information is part of our Standard Terms & Conditions. See an excerpt below:

12. Returns

12.1 The Company reserves the right to levy an administration charge in respect of the rotation of Products and returns.

12.2 Returns must be made subject to the following:

12.2.1 prior authorisation having been obtained via the Company’s after sales management tool or such other method as the Company may advise. Such prior authorisation shall be given at the Company’s sole discretion;

12.2.2 the request for the return must be made within 14 days of the date of invoice

12.2.3 Products in issue must be returned within 7 days of the authority to return;

12.2.4 the Products must be properly packed;

12.2.5 the Products must be in a saleable condition;

12.2.6 the Products must be accompanied by a list of the Products; and

12.2.7 the Products must still be covered by warranty in accordance with clause 13 below.

12.3 The Company reserves the right to reject any Products which do not comply with the conditions set out in clause 12.2 of this Contract.

12.4 If the Company nevertheless agrees to accept any Products returned which are not in a saleable condition, the Company reserves the right to charge the cost to the Customer of bringing the Products into a saleable condition.

13. Warranty

13.1 The Customer warrants that it will notify the Company if its VAT registration is amended in any way.

13.2 Subject to any Authorised Reseller Programmes, the Company warrants that it has good title to or licence to supply all Products to the Customer.

13.3 If any part of the hardware Products should prove defective in materials or workmanship under normal operation or service, such Products will be repaired or replaced only in accordance with any warranty cover or terms as provided by the manufacturer of the Products PROVIDED THAT no unauthorised modifications to the Product or to the system of which the Product forms part have taken place. The Company is not responsible for the cost of labour or other expenses incurred in repairing defective or nonconforming parts.

13.4 The Company reserves the right to test all Products returned as faulty and to return to the Customer (at the Customer’s expense) any Products found not to be faulty. The Company also reserves the right to levy an additional reasonable charge to cover the cost of such testing.

13.5 Where the Company and/or manufacturer has expressed in writing that the Products qualify for an advance replacement under the terms of the Product warranty, such advance replacements shall be provided subject to:

13.5.1 compliance with any warranty terms as provided by the manufacturer of the Products; and

13.5.2 defective Products must still be covered by warranty in accordance with this clause 13; and

13.5.3 the defective Products must have been purchased from the Company; and

13.5.4 compliance with clauses 12.1, 12.2.1, 12.2.4, 12.2.6 and 12.2.7 above.

13.6 All software Products supplied hereunder are supplied “as is”. The sole obligation of the Company in connection with the supply of software Products is to use all reasonable endeavours to obtain and supply a corrected version from the manufacturer concerned in the event that such software Product should fail to conform to product description PROVIDED ALWAYS THAT the Customer notifies the Company of any such non-conformity within 90 days of the date of delivery of the applicable software Product.

13.7 The Company cannot accept any liability in relation to any losses, costs or expenses which arise through any difficultly caused over date changes.

13.8 If the Products are rejected by the Customer as not being in accordance with the Customer’s order pursuant to clause 13.3 or 13.6 of these terms and conditions, the Company will only accept the return of such Products as provided in clause 12 of these terms and conditions. The Company will not consider any claim for compensation, indemnity or refund under liability unless it has been established or agreed with the manufacturer and, where applicable, the insurance company.

13.9 The Company further warrants that the Managed Services shall be provided with reasonable skill and care.

13.10 Except as specifically set out in this clause 13, the Company disclaims and excludes all other warranties, whether express or implied, by statute or otherwise, including but not limited to the warranties of description, design, satisfactory quality and fitness for a particular purpose, or arising from any previous course of dealing, usage or trade practice.